Please note: Due to COVID-19, our store remain temporarily closed in an effort to protect our customers and store teams. In light of this decision, exchange in store service is temporarily unavailable in stores that remain closed.
Shopping online: To make things easier for you, we’ve updated our exchange policy to offer you exchange by mail for all online orders. All items must be in good condition as you purchased so if you don’t absolutely love your new purchase, simply send us an email about the item(s) for an exchange of the purchased price.
How do you return by mail?
Package your unworn, unwashed items, with original tags, using the original packing provided, whenever possible. Otherwise, pack your return in a well-padded envelope, bag or box to prevent damage in transit. If you are returning items from multiple orders, they must be packaged separately.
Print the prepaid return label we send to you
If you placed your order as a guest: Visit our Track Order page and complete the required information. From the pop-up, select "Print Return Label".
If you are a registered user: Log into your online account, go to your profile tab and select order history. Select the order you wish to exchange from and select "Print Return Label".
Label the package. Securely attach one return label to each package.
Mail the package. Take your package to any Canada Post and mail it to us. Please note that shipping must be paid by you.
PRIVACY & SAFETY
IMPORTANT - SHIPPING DELAYS
Due to COVID-19, our carriers are currently experiencing significant delays that are outside of our control. It may take an additional 2-5 days for your order to be delivered to you. It may also take up to 5 days before you see any movement on your tracking ID after receiving the shipping confirmation email.
We thank you for your understanding and patience!
How much does shipping cost?
The cost for shipping will automatically be deducted at checkout for all orders.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order' option and enter your order number and email address or sign into your account or check it on your local postal website. In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the order detail page.
What you should know:
We ship only on business days. Business days are from Monday to Friday, excluding holidays.
Please note that shipping times do not include processing time - orders generally take 1-5 days to be processed.
You will be charged for items purchased once you click on pay now and your items will begin the processing and shipment . At this time we do not accept pay pal in our stores only credit card payments.
Want to ship internationally?
At the moment, we only ship to Canada and the United States. For international orders, please contact firstname.lastname@example.org If you have any questions, please don't hesitate to contact our Customer Experience Department by email
We accept the following credit cards:
Important information about payment
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
SALES TAX - CANADA
The amount of tax charged to an order will be calculated based on the type of item and shipment destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item. The tax rates applied to your order will be the rate for the Province or Territory of the address where your order was shipped.
We try our best to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Stores are under no obligation to make promotional products available, or to match online prices until the sale begins in their region. The prices found in store may not be available online. Market conditions and competitive pressures may cause prices and availability to change without further notice. Additionally, although great care is taken in the production, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time and to refuse any offer to purchase, you may have placed on budgetbustersboutique.com based on a price which is not accurate.