Please note we are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location, you can also upgrade your shipping to include insurance from the Post Office. Please contact your local Post Office for any issues with your package once marked "delivered". You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office. Shipping Cost may vary from Canada Post
DOMESTIC SHIPPING EXAMPLES:
Cost for Orders Less Than $75 (Before Tax) $7.99
Cost for Orders $75 or More (Before Tax) $12.99
Standard Shipping $7.99 3-7 Days
Expedited Shipping $14.99 & up 4 Days
Rush Shipping $19.99 & up 1 Day
Shipping times typically take anywhere from 3 to 7 days and packages are not insured. Make sure you are shipping to a secure location. But due to the Covid shipping times may be delayed
Priority Mail: You can upgrade to Priority Mail with package Insurance from the post office and packages should arrive early than normal delivery but delivery times are not guaranteed.
Express Mail: You can upgrade to Express Mail with package insurance. (M-F) will be shipped the same day and should arrive earlier than normal in 1-2 days, guaranteed delivery is 2 days. but delivery times are not guaranteed due to covid
Shipping to US: We can ship currently ship to US using Canada Post Priority Mail. We are not responsible for delays or any additional customs/import/duty charges once the package leaves Surrey, BC. Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship
your order until further verification is obtained this is to prevent credit card fraud and protect us and our customers.
Processing time: Most orders are quickly processed and sent from our store in within 1-2 business days (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped.
EXCHANGE POLICY & INSTRUCTIONS UPDATED
We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns. we do not issue refunds. Please reach out to us with any questions regarding sizing, we'd love to help! Please carefully review our Store for more information feel free email at email@example.com with any questions.
Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 24 hours at firstname.lastname@example.org so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
We inspect every single item that comes through our store to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.